Terms of Service
Last updated: DRAFT — not yet finalised
1. Agreement to these terms
[Placeholder — to be finalised] Who the agreement is between (ReturnHQ and the merchant), what installing or using the app signifies, and that continued use means acceptance.
2. The service
[Placeholder — to be finalised] What ReturnHQ provides (returns/exchange management for Shopify stores), and that features may change over time.
3. Eligibility and accounts
[Placeholder — to be finalised] Requirements to use the app (an active Shopify store, authority to bind the business), and merchant responsibility for their account and access.
4. Fees and billing
[Placeholder — to be finalised] Pricing model (free to install; per-processed-return and/or plan fees), how charges are billed through Shopify, taxes, and changes to pricing.
5. Merchant responsibilities
[Placeholder — to be finalised] Merchant obligations: accurate settings, lawful use, their own return policy and customer communications, and their relationship with the third-party services they configure (couriers, payment providers).
6. Acceptable use
[Placeholder — to be finalised] Prohibited uses (abuse, reverse engineering, interfering with the service, unlawful activity) and the consequences of violation.
7. Third-party services
[Placeholder — to be finalised] Reliance on Shopify and on merchant-configured providers (Razorpay, Easebuzz, Delhivery, Shiprocket, etc.), and that those are governed by their own terms. Cross-reference the sub-processors list in the Privacy Policy.
8. Intellectual property
[Placeholder — to be finalised] Ownership of the ReturnHQ software and brand; the limited licence granted to the merchant to use the app while these terms are in effect.
9. Disclaimers and limitation of liability
[Placeholder — to be finalised] Service provided "as is"; the extent of warranties; and any cap on liability. THIS SECTION IN PARTICULAR NEEDS LEGAL REVIEW.
10. Termination
[Placeholder — to be finalised] How either party may end the agreement (merchant uninstalls; ReturnHQ suspends/terminates for breach), and what happens to data on termination (cross-reference the retention section of the Privacy Policy).
11. Changes to these terms
[Placeholder — to be finalised] How updates are made and communicated, and that continued use after a change means acceptance. The "Last updated" date reflects the latest revision.
12. Governing law
[Placeholder — to be finalised] The governing law and jurisdiction for disputes. NEEDS LEGAL INPUT (likely India, to match the DPDP references in the Privacy Policy).
13. Contact
Questions about these terms? Email us at support@returnhq.shop.