Automate the entire return
Approval, pickup booking, doorstep QC, refund disbursement, exchange order. Every step runs without a human touching it.
Automate pickups & refunds. Automate returns & exchange.
The whole return, handled for Indian D2C on Shopify: branded portal, courier pickup, and UPI / bank refunds (COD too).
All 26
Pending 4
Pickup scheduled 9
In transit 7
Completed 128
RAN
Order
Customer
Status
R-1042
#JM4218
Aisha P. +91 98••• ••76
Pickup scheduled
R-1041
#JM4209
Rohan S. rohan@gmail.com
In transit
R-1040
#JM4204
Priya M. UPI refund · ₹1,899
Refunded
R-1039
#JM4198
Vikram T. Exchange · same SKU, L
Pending
Easily automate complex return policies.
A returns flow that keeps the revenue in the store.
Walk the exact journey your customer sees — from order lookup to reverse pickup. Every step is built to turn a refund into an exchange or store credit before the money leaves your business.
Unlimited returns. Flat or per-request, your call.
Founder
₹0$0
₹10.00$0.12 per return processed
Most picked
Unlimited
₹1,580$19
flat / month · $0 usage fee
Scale
₹4,909$59
₹5.00$0.06 per return processed
Return & exchange requests
No cap on volume, any plan
Unlimited
Unlimited
Unlimited
Usage fee
Charged per request processed
₹10.00$0.12 each
$0 — none
₹5.00$0.06 each
Connected couriers
Auto-switch if a pickup fails
All couriers
1 courier
All couriers
Workflow automations
Auto-approve, auto-pickup rules
Unlimited
2
Unlimited
Return & exchange policies
Eligibility rules
Unlimited
2
Unlimited
UPI / bank direct payouts
Refund COD natively
included
included
included
Doorstep QC
Fraud catch at the customer's door
included
included
included
Store credit & discount refunds
Gift card + discount code
included
included
included
Same / different-product exchange
Swap size, colour or product
included
included
included
WhatsApp + email updates
Customer status notifications
included
included
included
Founder
₹0$0
₹10.00$0.12 per request processed
Features List
- Unlimited returns & exchanges
- Usage fee: ₹10.00$0.12 per request
- All couriers, auto-switch on failure
- Unlimited automations & policies
- Branded returns & exchange portal
- Store credit & discount-code refunds
- UPI / bank direct payouts (COD)
- WhatsApp + email updates
Most picked
Unlimited
₹1,580$19
/mo flat
Unlimited requests · $0 usage fee
Features List
- Unlimited returns & exchanges
- Usage fee: $0 — flat monthly price
- 1 courier included
- 2 automations · 2 policies
- Branded returns & exchange portal
- Store credit & discount-code refunds
- UPI / bank direct payouts (COD)
- WhatsApp + email updates
Scale
₹4,909$59
/mo
₹5.00$0.06 per request processed
Features List
- Unlimited returns & exchanges
- Lowest usage fee: ₹5.00$0.06 per request
- All couriers, auto-switch on failure
- Unlimited automations & policies
- Branded returns & exchange portal
- Store credit & discount-code refunds
- UPI / bank direct payouts (COD)
- WhatsApp + email updates
Will this break my Shopify checkout?
No. ReturnHQ runs as a separate embedded app in your Shopify Admin and a customer-facing portal at your subdomain. Nothing on your storefront or checkout flow changes. Refunds are issued through Shopify's standard refund API (or via UPI / bank for COD orders).
I'm already on another returns app. Is migrating painful?
We do the migration for you, free. Open returns get re-imported, your existing reasons and policies get mapped, your customers see no break in service. Average migration takes a working day; you keep your existing tool live until we hand off.
Can I refund a COD order to UPI directly?
Yes. That's the headline feature for Indian D2C. We integrate with Easebuzz Wire to push refunds straight to a customer's UPI or bank account. No store credit forced on the customer, no manual NEFT.
What couriers do you support?
Delhivery and Shiprocket for reverse pickup, with per-automation failover if your primary courier doesn't service a pincode. Both are connected with your own credentials, so you keep the courier rates you've negotiated.
How long does setup actually take?
30 minutes if you use defaults. Connect Shopify, set your return window, add a warehouse pickup address, paste your courier API key. Branding (logo, colour, custom message) takes another 5. You can configure policies and automations later. They're not required to launch.
What happens after I install, before my first paid return?
The Founder plan is free to install with no card required. You only pay $0.12 per return you actually process. Send yourself a test return from one of your real Shopify orders to see the full flow: portal lookup, reason, pickup, refund. Most merchants run their first 5 to 10 real returns through us before moving to the Unlimited plan once volume picks up.
Do I need a CA / accountant for the UPI refund payouts?
No. Easebuzz Wire is a registered payment service provider, so payouts are GST-compliant out of the box. Your refunds appear on your store's reconciliation report exactly like any other Shopify refund, with the destination (UPI / bank / card) noted per transaction.
Can I customise the return reasons?
Yes, fully. Add, edit, hide, reorder. Per-reason rules: which reasons allow exchange, which require a photo, which auto-approve, which trigger a manual review. The portal updates instantly.